Frequently Asked Questions About Our RV Rentals

You do not have to be present when we deliver the RV. We reach out the day before to coordinate when you may be arriving. Keys will be on a hook or on the counter as you arrive. Everything will be unlocked and hooked up upon your arrival. We will send pictures and instructions to get you familiar with how the unit you rented works. We do ask that you let us know when you arrive in the group text that we reached out to you on or if there are any issues or questions.

We understand messes can happen, but we ask that you wipe surfaces, take out the trash, do the dishes an put them away, and clean up to the best of your ability as we provided it to you. There are basic cleaning supplies provided to help with this as part of our prep fee.

All rentals require a Damage Protection Plan, which reduces your financial responsibility for accidental damage during your trip.

Coverage includes things like accidental interior/exterior damage, weather events, theft, and more.

👉 View full details here:
Damage Protection Plans

Most of our RVs allow pets and charge a non-refundable $25 fee per pet, if we find that the cleanliness is a concern due to a pet, we reserve the right to charge an excessive cleaning fee to the security deposit outlined in our rental agreement.

Our Standard Prep Fee is $250.

Our prep fee covers RV setup, cleaning, tank sanitization, propane use, and essentials like soap, wipes, paper towels, and toilet paper—ready for a hassle-free stay.

1) Credits are valid for 24 months from the date of issuance and may be applied to future reservations. Credits are offered first in all scenarios as the preferred form of reimbursement. A non-refundable administrative fee of $50.00 will be deducted from any cash refund issued under any tier below to cover credit card processing and administrative costs. The administrative fee does not apply to credits. Non-refundable fees, including the pet fee, prep and sanitization fee, and Damage Protection Package premiums, are excluded from any credit or refund regardless of cancellation timing.

· 30 or More Days Before Delivery: Cancellations made 30 or more days prior to the scheduled Delivery Date are eligible for a full credit with no fee. If Renter requests a cash refund rather than a credit, the $50.00 administrative fee will be deducted from the refund amount.

· 15 to 29 Days Before Delivery: Cancellations made 15 to 29 days prior to the scheduled Delivery Date are eligible for a full credit. A 50% cash refund is available at Cozy Turtle’s discretion, subject to the $50.00 administrative fee.

· Fewer Than 14 Days Before Delivery: Cancellations made fewer than 14 days prior to the scheduled Delivery Date are eligible for a credit at Cozy Turtle’s discretion. A cash refund is available solely at Cozy Turtle’s sole discretion, subject to the $50.00 administrative fee.

2) Qualifying Circumstances: Where a cancellation results directly from a mandatory evacuation order issued by Horry County or South Carolina state authorities affecting the rental site or Renter’s place of origin, a government-declared state of emergency that directly prevents delivery or access to the rental site, or a regulatory order or legal prohibition preventing Cozy Turtle from performing the rental, Cozy Turtle may issue a full credit at its discretion. A cash refund in qualifying circumstances is available at Cozy Turtle’s discretion, subject to the $50.00 administrative fee. The following do not automatically qualify but may be considered at Cozy Turtle’s discretion: hurricane or tropical storm watches or warnings not accompanied by a mandatory evacuation order, personal emergencies, medical situations, or other extenuating circumstances.

3) Discretionary Authority: Cozy Turtle reserves the right at its sole discretion to issue a full or partial credit or refund in any circumstance not addressed above. The exercise of this discretion in any instance creates no obligation to do so in future instances.

4) Early Retrieval: No refund or credit will be issued for early retrieval requested by Renter. The full rental rate for the reserved Term applies regardless of whether Renter requests retrieval prior to the scheduled Retrieval Date.

5) Prepaid Services: No refund will be given for any prepaid services, add-on items, or optional products that are not used during the Term.

Awnings are allowed to be used; however, they are really only meant to be used for shade from the sun. Wind and rain are the most common reasons awnings can become damaged. It is the responsibility of the renter to bring the awning in if leaving the RV for a period of time, or if there is wind higher than 10 mph shaking the awning causing strain or if there is heavy rain expected with and/or without wind. If the awning is not tilted the weight of the water collecting on top from the rain can collapse the awning causing damage to the fabric, arms, or the entire system. The cost to repair will be the responsibility of the renter if this rule is not followed.

If you require us to move your RV during your stay to another site due to campground availability, there will be an additional $150 fee charged to your reservation. To get around this, we highly encourage you to site lock if available from the campground so that your site does not switch or change multiple times during a reservation once you book with us.

At any point during your trip, we would like you to communicate any questions or concerns with us no matter how small they may seem. This will help us ensure you have a successful rental and not run into any issues upon check-out. While we are not online 24/7 we will provide emergency service after hours for major mechanical concerns (water leaks, drainage issues, power issues, fridge/freezer, HVAC, etc. Concerns about the camp site or the campground itself need to be addressed with the campground directly after hours. We establish a group text with the owner and main drivers so that anything can be addressed by who is available. We expect that upon arrival issues and concerns will be communicated in this group text. Items that are not a hinderance on the overall function of the RV (Cable/TV issues, light burnt out, remote batteries, etc.) will be addressed the following day.

We highly recommend you book a full hook-up site. Full hook-up means the site has power, water, and sewer hook-ups. If you are at a campsite that does not have full hook-up, we will charge a $25 dump fee upon check-out. We will also provide a dump tank to allow you to empty the grey tank during your stay. You will be required to empty it yourself in order to avoid further charges for us having to come out.

Golf Carts and Electric Vehicles are prohibited from being plugged into the outlets of our RV. The pedestal at the campsite must be used instead. If one of these is plugged into one of the outlets, it can fry the electrical panel, a cord, or converter in the RV.

The grey pulls will already be open upon your arrival at full hookup sites. The black ones will not be and will be required to be pulled at least every other day to drain the toilets. We will provide instruction on the location of those for the specific unit rented following setup for your reservation.

If you have a linen package, please bag wet linens separate of everything else and leave in the bathroom, otherwise everything else can be bagged and left in the master bedroom or in the bunk room depending which unit you have.

If you do not have a 30 or 50 amp setup at a location other than a standard campground, then we may require you to use one of our generators to ensure that we have the proper electrical current and energy supplied to the RV for your stay.

We have a 0% tolerance for smoking in our RVs. If we find that smoking occurred, we reserve the right to charge the excessive cleaning fee to the security deposit outlined in our rental agreement.

The following add-ons are available for purchase:

• Linens (incl. bath towels, bath mats, hand towels, wash cloths, dish towel, pillows, and bed sheets/comforters)
• Beach Umbrellas
• Beach Chairs
• Camping Chairs
• 10′ x 10′ Outdoor Canopy
• Beach Wagon
• Large Crock Pot (6 qt)
• Fire Pit
• 6ft Fold Down Table
• Blackstone Griddle Cooktop

Last-minute add-on requests received after 2pm the day of delivery will not be delivered until the following morning.